Frequently asked questions
How can I contact Svenson Boutique?
You can email us at shop.svensonboutique@outlook.com, where our customer service team will be happy to assist you as needed!
Can I modify or cancel my order?
Because we aim to process orders as quickly as possible, any modifications or cancellations must be requested within 12 hours of placing the order. Requests made after this time will be declined. Once your order is received, it can be returned for a full refund.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please note that extra time may be needed for processing during holidays and sale seasons. Orders placed before 11:00 PM will be processed the same day. Please note, we do not ship on weekends.
How long will it take to receive my order?
The average delivery time is 5-7 business days. Our products are shipped directly from the supplier to you. This unique business model allows us to save on storage and shipping costs, so we can offer products at a lower price than competitors and cover the shipping costs ourselves.
The expected delivery time has passed, where is my order?
In 99% of cases, orders are delivered within the expected timeframe. However, there may occasionally be delays in the delivery process.
If you have not received your order 3 days after the expected delivery time, please contact us.
Are customs fees and taxes charged?
No, there are no additional costs! All prices displayed on our site include any applicable fees, meaning you won’t need to pay import duties, taxes, or customs fees upon receiving your order. We handle all these costs for you, so you can enjoy a seamless shopping experience without any surprises.
How do I return an item?
If you are not satisfied with your order, you can exchange or return it within 30 days of receipt. Products must be returned in their original condition, with labels and tags attached. The product should show no signs of use.
A return must always include a Track & Trace code. The sender is always responsible for the shipping.
Once we receive the returned items, we will ensure that the purchase amount is refunded to your account within 14 days.
When will I receive my refund?
All refunds will be credited to your original payment method. If you paid with a credit or debit card, refunds will be processed within 7-10 business days after receiving the returned item or cancellation request. Please contact your card issuer for inquiries about when the credit will appear in your account. If you have not received a refund for your return, please follow these steps: Contact your bank/credit card company. It may take some time for the refund to be posted to your account.
What are the shipping costs?
We’re delighted to offer free worldwide shipping on all orders, no matter where you are. At Svenson Boutique, we believe in providing a seamless and stress-free shopping experience, no hidden fees, no extra charges. Whether you’re ordering from around the corner or across the globe, your 3-in-1 Scalp Massager Pro will be delivered straight to your door at no additional cost.